PRODUCT DESIGN THINKING
The principle: We meet as a think-tank and work together using a design thinking process.
The service: Ecosystem analysis, sharing of user experiences, pain points analysis, emergence of opportunities, ideation phase, pre-prototyping.
The result: New opportunities to design solutions that are closer to the end user’s needs.
SELF-SERVICES BUSINESS INTELLIGENCE
The principle: We share information that optimizes our collaboration.
The service: Data visualization solutions.
The result: Instant access to the reality of the business, discussion about steering KPIs, more accurate KPI management, greater operational efficiency and enhanced exchanges between experts.
BUSINESS PROCESS OUTSOURCING
The principle: We provide you with a white label partner.
The service: Rigorous selection of BPOs, full responsibility for the relationship with the BPO.
The result: All contract and claims management tasks are taken care of.
The principle: A response to Europe’s stricter, changing regulatory requirements.
The service: A website with personalized access, online training courses (four programs comprising webinars, e-learning courses, etc.), ongoing market intelligence for property and casualty insurance and a discussion forum for members.
The result: Your operations are safeguarded in the best, most cost-effective way.
THE BESPOKE PORTAL
The principle: A proprietary interface designed to guarantee the transparency of our collaborations.
The service: Providing KPIs that improve activity management, sharing of information, “one click” requests and monitoring of the entire process until it is archived; digitized audit report, recommendation and ongoing monitoring of an action plan.
The result: Seamless exchanges and optimized operational excellence.
THE AUDIT CHECK PROCESS
The principle: Ensures compliance of delegated activities to improve the quality of your services.
The service: Regular audits of the quality of your management, the quality and reliability of your data, and of your compliance with regulatory requirements by a team of internal and external experts.
The result: Identifies areas of improvement, enhances your optimization plans.